As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018.
This means ensuring that your personal confidential data (PCD) is handled in ways that are safe, transparent and what you would reasonably expect.
Please follow the link below to see the Lawn Medical Centre Privacy notice
A cookie is a small file, typically of letters and numbers, downloaded on to a device (like your computer or smart phone) when you accesses certain websites.
Cookies allow a website to recognise a user’s device.
Some cookies help websites to remember choices you make (e.g. which language you prefer if you use the Google Translate feature). Analytical cookies are to help us measure the number of visitors to a website. The two types we use are ‘Session’ and ‘Persistent’ cookies. Some cookies are temporary and disappear when you close your web browser, others may remain on your computer for a set period of time.
We do not knowingly collect or intend to collect any personal information about you using cookies. We do not share your personal information with anyone.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
THIS PRIVACY POLICY is to provide affiliated medical entities or general physicians and their patients, job-seeking clinical pharmacists, and affiliated clinical pharmacists (hereinafter referred to as “you” or “user”) of Virtual Pharmacist, with its office at Virtual Pharmacist LTD, Bramwell Rd, Allerton Bywater, Castleford WF10 2GQ , (hereinafter referred to as “we”, “us”, “our”) with a detailed description on how and why we may collect, store, use, and/or share (hereinafter referred to as “process”) your information.
The processing of Personal Information, such as the name, address, email address, or telephone number of a user, shall always be in line with the General Data Protection Regulation (the “GDPR”) and in accordance with the country-specific data protection regulations applicable to us.
You must read this Privacy Policy, together with any other privacy notice we may provide on specific occasions, so that you are fully aware of how and why we are using your data and what data protection rights you have.
Terms not defined under this Privacy Policy will have the same meaning as that defined under the Terms and Conditions and Cookie Policy available on our website and in the policy folder within the VP panel (https://virtualpharmacist.co.uk/).
what information do we collect?
Personal Information Disclosed. We collect Personal Information that you voluntarily provide us when you engage in our services or agree to provide services to us or show interest in engaging in our services or providing services to us. All personal information you provide must be true, complete, and accurate, and you shall notify us of any changes to such personal information. Personal Information includes:
Personal Information you provide, and we collect include without limitation, name, phone number, email address, mailing address, job titles, contact preferences, billing address, debit, or credit card numbers.
Sensitive information you provide, and we collect include without limitation, health data, financial data, medical records, genetic data, information revealing race or ethnic origin, social security numbers or other governmental identifiers, age, and gender.
confidential patient information you provide, and we collect include information that can identify you and information about your health care or treatment.
Payment data you provide, and we collect is necessary to ensure all transactions are successfully processed.
Information automatically collected. Non-identifiable, non-personal information are automatically collected by us when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information, Internet Protocol (IP) address, browser and device characteristics, operating system, language preferences, device name, country, location, and other technical information. This information is primarily needed for our internal analytics.
Like many businesses, we also collect information through cookies and similar technologies. Please refer to the Cookie Policy for a detailed description of the policy.
WHY DO WE PROCESS YOUR INFORMATION?
We process your Personal Information for a variety of reasons, depending on the nature of our professional relationship with you, that includes (i) for the performance and delivery of services to you; (ii) for responding to your inquiries or to offer support to you; (iii) for you to deliver and perform services for us; (iv) for administrative purposes; and (v) for communication.
What legal basis do we rely on?
The General Data Protection Regulation (GDPR) and UK GDPR requires us to explain valid legal basis in order to process your personal information. Such legal basis include:
Consent. We may process your information if we have received your permission or consent to use your personal information. You may withdraw your consent at any time.
Contract. We may process your Personal Information when we believe it is necessary to fulfil contractual obligations that includes providing or performing services.
Compliance With Law. We may process your information where necessary for compliance with our legal obligations that includes cooperating with law enforcement bodies or regulatory agencies, exercising or defending our legal rights, or disclosure of your information as evidence in litigation when made mandatory by appropriate court or applicable law.
Record Keeping. We may process your Personal Information for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to provide services to you in the most efficient manner in accordance with this policy.
WHO WE SHARE Personal Information WITH?
We may share your information with our affiliates, business partners and professionals who shall be bound by the same amount of confidentiality as we are with regard to your personal information.
We may also share your Personal Information with providers of other IT, digital, and technology products and services, which we use to operate our business. For example, providers of website hosting services, website and app analytics services, customer email services, digital marketing services, and social media advertising services. We impose contractual obligations on the above providers to ensure that your Personal Information is protected.
We may also:
share your Personal Information with members of our staff;
disclose your Personal Information to professional advisers (e.g., lawyers, accountants, auditors, or insurers) who provide professional services to us;
disclose your Personal Information to certain third-party such as the NHS if specifically requested or agreed with you;
disclose and exchange certain Personal Information (where applicable) with law enforcement agencies and regulatory bodies to comply with our legal obligations; and
Such data recipients will be bound by confidentiality obligations.
HOW LONG WE KEEP Personal Information
We will retain your Personal Information for as long as reasonably necessary or up to a term of five (5) years, to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Personal Information , we consider the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we Process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
We may also anonymize your Personal Information (so that it can no longer be associated with you) for analytics, research, or statistical purposes, in which case we may use this information indefinitely without further notice to you.
DATA SHARING OPT-OUT
We are compliant with the following two (2) different types of data-sharing opt-out options.
Stop Your GP Surgery From Sharing Your Data. This is called a Type 1 Opt-out. To do this a patient will need to fill in an opt-out form and return it to their general physician. Only their general physician can process this opt-out form. They will be able to tell you if, and when, you have been opted out. If you choose a Type 1 Opt-out, your GP will not share your data for research and planning. However, NHS Digital will still be able to collect and share data from other healthcare providers, such as hospitals.
Stop NHS Digital And Other Health And Care Organisations From Sharing Your Data. This is called the National Data Opt-out. If you choose this opt-out, NHS Digital, and other health and care organisations will not be able to share any of your personal data with other organisations for research and planning, except in situations as required by law.
DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are granting, or have received consent, from parent or guardian of the minor, for providing such personal information.
YOUR RIGHTS
In this section we have listed the rights that you have under applicable data protection law. Your principal rights under applicable data protection law are:
the right to access – you can ask for copies of your Personal Information;
the right to rectification – you can ask us to rectify inaccurate Personal Information and to complete incomplete Personal Information;
the right to erasure – you can ask us to erase your Personal Information;
the right to restrict processing – you can ask us to restrict the processing of your Personal Information;
the right to object to processing – you can object to the processing of your Personal Information;
the right to data portability – you can ask that we transfer your Personal Information to another organisation or to you;
the right to complain to a supervisory authority – you can complain about our processing of your Personal Information; and
the right to withdraw consent – to the extent that the legal basis of our processing of your Personal Information is consent, you can withdraw that consent.
These rights are subject to certain limitations and exceptions. You may exercise any of your rights in relation to your Personal Information by written notice to us, using the contact details set out below.
INFORMATION SECURITY
We have appropriate security measures to prevent Personal Information from being accidentally lost, used, or accessed unlawfully. We limit access to your Personal Information to those who have a genuine business need to access it. Those Processing your Personal Information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy was last updated on the date first mentioned above. We may change this Privacy Policy from time to time; when we do, we will publish the latest version of the Privacy Policy on our website. If you are our User, we may also inform you via email or post. However, by continuing your access to our website you agree that you have read the updated Privacy Policy and are bound by it.
REPRESENTATIVES
Our representative within the EU with respect to our obligations under data protection law is:
Luke Billyard
01138 715065
legal@virtualpharmacist.co.uk
Our representative within the UK with respect to our obligations under data protection law is:
Luke BIllyard
01138 715065
legal@virtualpharmacist.co.uk
DATA PROTECTION OFFICER
Our data protection officer’s contact details are:
Laura Billyard
01138 715065
legal@virtualpharmacist.co.uk
CONTACT US
If you have any questions regarding any part of this Privacy Policy or our use of your Personal Information, please contact us by email at hello@virtualpharmacist.co.uk, by post to Virtual Pharmacist LTD, Bramwell Rd, Allerton Bywater, Castleford WF10 2GQ, or by phone on 01138 715065.
Pure Physiotherapy Limited (PP) understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.purephysiotheray.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 (prior to 25 May 2018) and EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”) (post 25 May 2018);
“We/Us/Our” Means Pure Physiotherapy Limited, a limited company registered in England under company number 05895719, whose registered and main trading address is Haywood House, Hydra Business Park, Nether Lane, Sheffield S35 9ZX.
What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
Your Rights
As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
The right to be informed about Our collection and use of personal data;
The right of access to the personal data We hold about you (see section 11);
The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 13);The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 5 but if you would like UsF to delete it sooner, please contact Us using the details in section 13);
The right to restrict (i.e. prevent) the processing of your personal data;
The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
The right to object to Us using your personal data for particular purposes; and
Rights with respect to automated decision making and profiling.
If you have any cause for complaint about Our use of your personal data, please Contact Us using the details provided in section 13 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal (and non-personal) data (please also see section 12 on Our use of Cookies and similar technologies:
Name and job title;
Contact information including email address;
Demographic information such as postcode;
Other information relevant to customer surveys and/or our services
How Do We Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 (prior to 25 May 2018) and the GDPR (post 25 May 2018) at all times. For more details on security see section 6, below.
Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
Providing and managing your Account;
Providing and managing your access to Our Site;
Personalising and tailoring your experience on Our Site;
Supplying Our services to you (please note that We may require your personal data in order to enter into a contract with you);
Personalising and tailoring Our services for you;
Replying to emails from you;
Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time;
Market research;
With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone and/or text message with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1999 (prior to 25 May 2018) or GDPR (post 25 May 2018).
You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
Personal data shall be kept in a form that permits the identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed. In certain cases, personal data may be stored for longer periods where that data is to be processed for archiving purposes that are in the public interest, for scientific or historical research, for legal reasons, or for statistical purposes (subject to the implementation of the appropriate technical and organisational measures required by the GDPR to protect that data).
PP adheres to the requirements of the NHS national data opt-out operational policy in accordance with this ‘DCB3058 Compliance with National Data Opt-outs’ standard, which includes the National Data Opt-out Requirements Specification and Implementation Guidance (based on the National Data Opt-out Operational Policy Guidance, the National Data Opt-out Compliance Implementation Guidance, and the National Data Opt-out Technical Guidance made available via NHS Digital).
How and Where Do We Store Your Data?
We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
Your data will only be stored in the UK.
Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
Steps We take to secure and protect your data include:
All emails containing personal data will be encrypted;
All emails containing personal data will be marked “confidential”;
Personal data will only be transmitted over secure networks;
Personal data will not be transmitted over a wireless network if there is a reasonable wired alternative;
Personal data contained in the body of an email, whether sent or received, will be copied from the body of that email and stored securely. The email itself and associated temporary files will be deleted;
Where personal data is to be sent by facsimile transmission the recipient will be informed in advance and should be waiting to receive it;
Where personal data is to be transferred in hardcopy form, it will be passed directly to the recipient or, where that is not possible, sent using Royal Mail;
All personal data transferred physically will be transferred in a suitable container marked “confidential”;
No personal data will be shared informally and if access is required to any personal data, such access should be formally requested from a Director of the Company;
All hard copies of personal data, along with any electronic copies stored on physical media will be stored securely;
No personal data will be transferred to any employees, agents, contractors, or other parties, whether such parties are working on behalf of the Company or not, without authorisation from a Director;
Personal data must be handled with care at all times and will not be left unattended or on view;
Computers used to view personal data will always be locked before being left unattended;
No personal data will be stored on any mobile device, whether such device belongs to the Company or otherwise;
All electronic copies of personal data will be stored securely using passwords and encryption;
All passwords used to protect personal data will be changed regularly and will be secure;
Under no circumstances will any passwords be written down or shared. If a password is forgotten, it will be reset using the applicable method;
All software will be kept up to date. Security-related updates will be installed as soon as reasonably possible after becoming available;
No software will be installed on any Company-owned computer or device without approval; and
Where personal data held by the Company is used for marketing purposes, it will be the responsibility of the Directors to ensure that the appropriate consent is obtained and that no data subjects have opted out, whether directly or via a third-party service such as the TPS.
Do We Share Your Data?
Subject to section 8.2, We will not share any of your data with any third parties for any purposes.
In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of services, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
What Happens If Our Business Changes Hands?
We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
How Can You Control Your Data?
When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details.
Your Right to Withhold Information
You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict Our use of Cookies. For more information, see section 12.
How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable, and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@purephysiotherapy.co.uk or using the contact details below in section 14.
Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@purephysiotherapy.co.uk by telephone on 0114 299 1566, or by post at Haywood House, Hydra Business Park, Nether Lane, Sheffield S35 9ZX. Please ensure that your query is clear, particularly if it is a request for information about the data, We hold about you.
Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.
Pure uses cookies when you use our website, https://purephysiotherapy.co.uk to help improve security and improve the experience of our users.
Before any cookies are placed on your device, we will present you a message bar and the opportunity to learn about the cookies we use, and we will allow you to give consent to the use of cookies that are not strictly necessary.
By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of our site may not function fully or as intended.
Certain features of our site depend on cookies to function. Cookie law deems these cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but you may still block these cookies by changing your internet browser’s settings as detailed below, but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
A cookie is a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.
Our Website may place and access certain Cookies on your computer. We use these cookies to improve your experience of using the Website and to improve our services.
Cookies do not usually contain any information that personally identifies you, the Website user.
We use the following types of Cookies:
Strictly Necessary Cookies
These are cookies that are required for the operation of the Website. They include, for example, enabling security features that protect our website and the user and remembering cookie settings.
Functional Cookies
These cookies are used by technologies that are integrated with our website and enable you to access specific features.
Analytics Cookies
These cookies are used to track how users are engaging with our website, these cookies do not track personal information, but general device information and geolocation.
We use the following Cookies
Type: Strictly Necessary Cookie
Name: _grecaptcha
Purpose: reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed to provide risk analysis
Type: Strictly Necessary Cookie
Name: moove_gdpr_popup
Purpose: This cookie remembers your options when setting cookie preferences.
Type: Analytics Cookie
Name: _ga
Purpose: This cookie identifies new users visiting the website for the first time, and allows us to track new users on our website.
Type: Analytics Cookie
Name: _ga_XXXXXXXXX
Purpose: This cookie enables us to identify returning users and provide valuable information about how the site is used, to improve the Unity Health experience.
Type: Functional Cookie
Name: messaging_plugin_https://purephysiotherapy.co.uk/_XXXXXXXXX
Purpose: This cookie is used by Facebook to enable its chat widget functionalities.
Type: Functional Cookie
Name: CONSENT
Purpose: YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
Type: Functional Cookie
Name: yt-remote-device-id
Purpose: YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
Type: Functional Cookie
Name: yt.innertube::requests
Purpose: This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
Type: Functional Cookie
Name: yt.innertube::nextId
Purpose: This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
MLAS reserves the right to change this cookie policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the cookie policy on your first use of the Website following the alterations.
This Cookie Policy was Amended on 21/02/2022
Please DO NOT add any personally identifiable information – such as your name, NHS number, address or any other distinguishing detail – when using the site search function. The site search is intended to return information displayed on the website ONLY, and is not linked to our practice management system or your individual NHS records. Site search data is recorded in our analytics and cannot be deleted.